You have the right to return products within 14 calendar days of receipt without giving a reason, according to EU legislation. Products must be returned in their original packaging and intact condition. For details, please see the “Returns” page on our website.

Merchant: DUORETAIL SRL, registered in Romania, headquartered in Bucharest.

Shipping countries: Romania, Turkey, and Spain, depending on the stock and nature of the ordered product.

• From Romania: fast delivery within 1-3 business days.
• From Turkey: estimated delivery in 5-10 business days.
• From Spain: estimated delivery in 3-7 business days.

Delivery policy: We use national and international courier services. Exact shipping costs and delivery times are displayed at checkout.

Return policy: You have the right to return products within 14 calendar days of receipt without giving a reason, according to EU legislation. Products must be returned in their original packaging and intact condition. For details, please see the “Returns” page on our website.

Warranty: All products sold by DUORETAIL come with a legal warranty according to the legislation in force in the European Union. Any complaints can be made by contacting customer service.

Customer support: For any questions, requests, or reports regarding products or sellers, you can contact us at support@duoretail.com or through the support form available on the website.