Refund policy

At DuoRetail, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return most items within 14 calendar days from the date of receipt.

Return Conditions

Products must be unused, in their original packaging, and accompanied by proof of purchase

Some products, including personal care and customized items, are non-returnable due to hygiene and safety regulations

How to Return

Please contact our Customer Service team at support@duoretail.com within 14 days of receiving your order to obtain detailed return instructions

Refund Process

Upon receipt and inspection of the returned item, we will process a refund to your original payment method within 14 days. Shipping costs are non-refundable unless the return is due to an error on our part

Your Consumer Rights

In compliance with EU and Romanian legislation

You have the right to withdraw from the purchase contract within 14 days without providing any reason

You are responsible for the return shipping costs unless the product is defective or not as described

For any questions, please contact us at support@duoretail.com or call us at [insert phone number]

Thank you for choosing DuoRetail