Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at business@duoretail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at business@duoretail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at business@duoretail.com.

At DuoRetail, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return most items within 14 calendar days from the date of receipt.

Return Conditions

Products must be unused, in their original packaging, and accompanied by proof of purchase

Some products, including personal care and customized items, are non-returnable due to hygiene and safety regulations

How to Return

Please contact our Customer Service team at support@duoretail.com within 14 days of receiving your order to obtain detailed return instructions

Refund Process

Upon receipt and inspection of the returned item, we will process a refund to your original payment method within 14 days. Shipping costs are non-refundable unless the return is due to an error on our part

Your Consumer Rights

In compliance with EU and Romanian legislation

You have the right to withdraw from the purchase contract within 14 days without providing any reason

You are responsible for the return shipping costs unless the product is defective or not as described

For any questions, please contact us at support@duoretail.com or call us at [insert phone number]

DUORETAIL GROUP.