Privacy policy

DUORETAIL MARKETPLACE
Privacy Policy

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1. Introduction

Welcome to DUORETAIL Marketplace — a modern multi‑vendor platform where sellers and buyers meet. Your privacy is our priority. This policy explains how we handle your personal data.

By using DUORETAIL, you agree to these terms.

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2. Information We Collect

▪ Account details: name, email, phone, password
▪ Seller data: business ID, tax info, bank account (for payouts)
▪ Order info: shipping address, purchase history, tracking
▪ Communications: messages, reviews, support chats
▪ Device data: IP address, browser, pages visited
▪ Payment data: we never store full card numbers — only tokens via Stripe/PayPal

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3. How We Use Your Data

▪ Process orders and payments between buyers and sellers
▪ Verify seller identities to prevent fraud
▪ Personalize product recommendations and shopping experience
▪ Improve marketplace features and fix technical issues
▪ Send security alerts and important updates (marketing optional)

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4. Sharing Your Information

▪ With sellers: to fulfill your order (name, address, order details)
▪ With service providers: shipping, payment, cloud hosting, support tools
▪ When required by law or to protect our rights
▪ Never sell your personal data to third parties

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5. Data Security & Retention

We use 256‑bit SSL encryption, regular security audits, and secure servers. Your data is kept only as long as necessary — for example, 7 years for tax records. After that, it is anonymized or deleted.

No system is 100% secure. Please use a strong password and enable two‑factor authentication if available.

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6. Cookies

We use essential cookies (cart, login), analytics cookies (Google), and marketing cookies (with your consent). You can disable non‑essential cookies in your browser settings.

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7. Your Privacy Rights

Depending on your location, you may request:
▪ Access to your data
▪ Correction of errors
▪ Deletion of your account
▪ Data portability
▪ Objection to processing

To exercise these rights, email us at privacy@duoretail.com. We reply within 30 days.

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8. Children's Privacy

We do not knowingly collect data from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

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9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will change. For material changes, we will notify you by email or a notice on our site.

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10. Contact Us

For data privacy questions or requests:

📧 privacy@duoretail.com
📧 support@duoretail.com (general inquiries)

DUORETAIL Marketplace Adress: Aleea Mizil 64, 032347 Bucharest, Romania

For EU/UK residents: dpo@duoretail.com

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