Terms of service

Terms of Service
(Updated 2025)

Welcome to DUORETAIL By using our website and services, you agree to these Terms of Service.

1. General

  • DuoRetail complies with the latest EU and Romanian consumer protection regulations, including the Digital Services Act (DSA) and General Data Protection Regulation (GDPR) updates effective in 2025.

  • We reserve the right to update these Terms at any time; changes will be posted here with an update date.

2. Ordering and Payment

  • All orders are subject to availability and price confirmation.

  • Payments are processed securely through certified payment providers, compliant with PSD2 (Payment Services Directive 2) for strong customer authentication.

  • Prices include VAT and any applicable taxes.

3. Shipping and Delivery

  • Delivery estimates are provided at checkout but may vary due to supply chain or local conditions.

  • Risk of loss or damage passes to you upon delivery confirmation.

4. Returns and Refunds

  • You have the right to withdraw from the purchase contract within 14 days (cooling-off period), per EU Directive 2011/83/EU and Romanian consumer law.

  • For full details, please consult our Return & Refund Policy.

5. Liability and Warranties

  • DuoRetail’s liability for defective products is governed by EU and Romanian law, including warranty periods mandated by law.

  • We are not liable for indirect or consequential damages arising from product use or website access.

  • We guarantee compliance with safety, environmental, and labeling standards valid in 2025.

6. Privacy and Data Protection

  • We process your personal data following GDPR rules and the latest EU guidelines (including the EU Data Governance Act 2025).

  • Your data is used solely for order processing, customer service, and legal compliance.

  • For more info, see our Privacy Policy.

7. Intellectual Property

  • All content on this website (texts, images, logos) is owned by DuoRetail or licensed to us. Unauthorized use is prohibited.

8. Governing Law and Dispute Resolution

  • These Terms are governed by Romanian law and applicable EU regulations.

  • Any disputes will be resolved under the jurisdiction of Romanian courts, with options for mediation as per EU consumer protection reforms.

For questions or clarifications, contact us anytime at support@duoretail.com.

Thank you for choosing DUORETAIL GROUP.